Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the Juron website, the get-started request form, and the Juron product and platform (collectively, the “Service”), provided by Juron Labs, Inc. (“Juron”, “we”, “us”). By accessing the Service, submitting a request, or signing an Order Form, you (“Customer”, “you”) agree to be bound by these Terms. If you are entering into these Terms for a company, you represent that you have authority to bind that company.

1.The Service

Juron provides an AI-powered operating layer for lean companies: a team of autonomous software agents that execute marketing, sales, finance, support, and other operational work within business systems you connect. The Service includes the Juron Command Center, the agent runtime, and related tools, documentation, and support. We may improve, update, or modify the Service over time.

2.Eligibility & Accounts

The Service is a business-to-business product intended for company founders and operators. You must be at least sixteen (16) years old and able to form a binding contract. You agree to provide accurate information, to keep your account credentials secure, to enable two-factor authentication where offered, and to be responsible for all activity under your account. Notify us promptly of any unauthorized use.

3.Onboarding & Deployment

New customers are onboarded through a structured deployment. During deployment, agents operate in Guardian Mode — proposing actions for your approval before any action is executed. You decide, agent by agent, when to graduate an agent to autonomous operation. Engineering support during onboarding is provided as described in your Order Form.

4.Customer Responsibilities

You are responsible for:

• the API keys you provision for language-model and other providers (“BYOK”);
• the third-party systems you connect and the scope of access you grant;
• the configuration, objectives, guardrails, and authority limits (the “Authority Envelope”) you define for each agent;
• ensuring you have the right to connect each system and to permit Juron to act within it; and
• reviewing agent activity and maintaining human oversight appropriate to your business.

5.Autonomous Actions & Human Oversight

The Service executes actions on systems you connect — including sending communications, modifying records, reallocating budgets, and processing transactions — based on the configuration, approvals, and Authority Envelope you define. You acknowledge and agree that:

• actions taken by an agent operating autonomously are taken on your instruction and with your authorization;
• you control the scope of autonomy through Guardian Mode, approval settings, and the Authority Envelope, and may restrict or revoke autonomy at any time;
• the Service provides a kill switch to halt agents immediately and a rollback facility to reverse logged actions; and
• you remain responsible for monitoring agent activity and for the consequences of actions you have authorized agents to take.

Juron is not a party to, and does not assume liability for, the underlying business decisions effected by autonomous actions you have authorized, except as set out in the Disclaimers and Limitation of Liability sections below.

6.Acceptable Use

You agree not to: use the Service for any unlawful purpose or in violation of any law; connect systems or data you are not authorized to access; use the Service to send unlawful, deceptive, or abusive communications; reverse engineer, decompile, or attempt to extract the source code or models of the Service; circumvent usage limits, security, or access controls; resell or sublicense the Service without our written consent; or use the Service to build a competing product. We may suspend access for conduct that violates this section or poses a security or legal risk, with notice where practicable.

7.Fees & Payment

Fees are set out in your Order Form. Subscription fees are billed in advance and processed through our payment processor. Fees are exclusive of taxes, which are your responsibility. Late or failed payments may result in suspension after notice. Except where required by law or expressly stated, fees are non-refundable.

8.Intellectual Property

As between the parties, Juron owns all right, title, and interest in the Service — including the platform, agent runtime, models, software, and documentation — and all related intellectual property. We grant you a limited, non-exclusive, non-transferable right to access and use the Service during the term, subject to these Terms. You retain all rights in your Customer Data. If you provide feedback or suggestions, you grant us a perpetual, royalty-free license to use them to improve the Service.

9.Customer Data, Privacy & Security

“Customer Data” means data you connect or submit, and data the Service generates on your behalf, including operational records and audit trails. Our handling of personal data is described in our Privacy Policy and, where applicable, our Data Processing Agreement, each incorporated into these Terms. We operate on a BYOK model and do not use Customer Data to train, fine-tune, or evaluate any model. We apply the security measures described in the Privacy Policy and DPA.

10.Third-Party Services & Connectors

The Service integrates with third-party systems you choose to connect. Those services are governed by their own terms and privacy policies. We are not responsible for third-party services, their availability, or their acts or omissions, and your use of them is at your own risk.

11.Confidentiality

Each party may receive confidential information of the other. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisors who need it and are bound by confidentiality obligations. This does not apply to information that is or becomes public through no fault of the receiving party, is independently developed, or is rightfully received from a third party.

12.Disclaimers

Except as expressly stated, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that agent actions, recommendations, or outputs will be accurate, complete, or achieve any particular business result. You are responsible for reviewing agent activity and maintaining human oversight appropriate to your business.

13.Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or related to these Terms or the Service. Each party’s total aggregate liability arising out of or related to these Terms will not exceed the fees paid or payable by you to Juron in the twelve (12) months preceding the event giving rise to the claim. These limitations do not apply to your payment obligations, either party’s indemnification obligations, or liability that cannot be limited under applicable law.

14.Indemnification

You will defend and indemnify Juron against third-party claims arising from: (a) your Customer Data; (b) systems or data you connected without authorization; (c) actions you authorized agents to take in violation of law or third-party rights; or (d) your breach of these Terms. We will defend and indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes that third party’s intellectual property rights.

15.Term & Termination

These Terms apply for as long as you use the Service or as stated in your Order Form. Either party may terminate for material breach not cured within thirty (30) days of written notice. On termination, your right to use the Service ends; you may export your operational records for thirty (30) days, after which we delete Customer Data in accordance with our Privacy Policy and DPA. Provisions that by their nature should survive termination — including those on intellectual property, confidentiality, disclaimers, liability, and indemnification — will survive.

16.Changes to the Service and Terms

We may update these Terms from time to time. Material changes are notified to customer administrators by email at least fourteen (14) days before they take effect. Continued use of the Service after changes take effect constitutes acceptance. We may modify or discontinue features of the Service and will give reasonable notice of material adverse changes.

17.Governing Law & Disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. The parties will first attempt in good faith to resolve any dispute informally. Any dispute not resolved will be subject to the exclusive jurisdiction of the state and federal courts located in San Francisco, California, and each party consents to that jurisdiction and venue.

18.General

These Terms, together with the Privacy Policy, the DPA where applicable, and any Order Form, are the entire agreement between the parties regarding the Service. If any provision is held unenforceable, the remainder stays in effect. Neither party may assign these Terms without the other’s consent, except in connection with a merger or sale of substantially all assets. A failure to enforce a provision is not a waiver of it.

19.Contact

Questions about these Terms: legal@juron.ai.